Lindsay Wisniewski is a dedicated Manager known for my people expertise and driving decisions right for people and the business. She has 21 years career experience, 19 of those working within one of the largest UK retailers. She has a strong drive and resilience which has grown from the dynamic, challenging, and fast paced environments she has worked within and each of her roles as she progressed, have required her to be a result focussed leader with exceptional communication and customer service skills.

Lindsay Wisniewski helps to develop strong professional teams focused on delivering service, high standards and performance through motivation to succeed. Lindsay possesses superb communication and integrity skills and always treat people with respect. She can identify and adapt to individual needs and situations. She holds strong interpersonal skills allowing her to deal with clients in all situations across different areas of the business to ensure that their need is dealt with efficiently and effectively by the dedicated matter handler.

As the Practice Manager for Mancini Legal t/a Mulcare Jenkins she provides diverse skills mix ranging from people management and marketing to finance, facilities and administration and have specific responsibilities within the law firm such as Human Resources, business and staffing aspects, record keeping, overseeing colleague performance and satisfaction, dealing with suppliers and supporting clients and delivering client customer care and ensuring the business opens and closes on time and appointments are made and kept whilst strategising with the senior partners.

CORE SKILLS:

• Taking client instructions regarding their enquiry and arranging meetings with the correct department / matter handler -management of the teams’ calendars
• Ensuring great customer service is delivered from potential and existing clients
• Creating new client files and completing file opening procedures – dealing with all Money Laundering Regulations, ID and Searches
• Providing Day to day guidance and support to colleagues relating to their duties and responsibilities, being a skilled communicator
• HR administration for the business / team – Resourcing, Talent Attraction, recruitment process and candidate care (identify vacancies, placing the recruitment advertisements, reviewing job applications organising/attending interviews, employee onboarding).
• Training and development of the team including organising/attending appraisals and identifying staff objectives, maintaining personnel files and keeping records. Organising training for staff and completing records.
•  Developing internal policies and procedures for the Practice ensuring update to relevant legislation.
• Ensuring the practice is compliant with Industry regulations ensuring compliance through implementing relevant procedures and drafting appropriate documentation including workplace health and safety, data protection, practice certificate renewals.
• Maintaining office records relating to health and safety incidents, risks, breaches of procedure and regulations, expenses
• Initiating and maintaining relationships with suppliers of products and services, ordering stationery and other supplies, answering the telephone, greeting clients and assisting with enquiries / queries /documentation, generating and maintaining relationships with clients
• Ensure premises look professional and clean trough organising and supervising cleaning. Initiating and maintaining security process and procedures including fire alarm checks, security, and evacuations.
• Problem solving and decision making
• Building good working relationships with different stakeholders of the business

QUALIFICATIONS

CIPD -Human Resources, Various Management and Customer service training/ courses covering core skills, Leadership skills and customer care and customer journey.

INTERESTS

Lindsay is married and has two children. She enjoys swimming and watching a good movie and supporting my son when he plays football. She enjoys socialising with family and friends and spending quality time together. As a family they enjoy days out to the breach and theme parks and they frequently visit North Cornwall, where they enjoy surfing and clotted cream teas. They also enjoy their holidays abroad and sampling the local cuisine and beverages. She is a good juggler and multitasker and has become very skilled in this from her home life to work life.

FAVOURITE QUOTE

“If you always do what you’ve always done, you’ll always get what you’ve always got.”